Terms and Conditions

1.1. The Company: These Terms and Conditions ("Terms") govern the sale of goods and services by Labelchase Limited (Company Registration No: 16787199) trading as www.labelchase.co.uk ("The Company," "we," "us," or "our"). Our registered address is 1a The Moorings, Dane Road Industrial Estate, Sale, Cheshire, United Kingdom, M33 7BH.1.2. Contact Details: Our primary contact email for all customer, order, and legal inquiries is hello@labelchase.co.uk.1.3. The Customer: Refers to you, the individual or business entity placing an order for products ("The Customer" or "you").1.4. Governing Law and Jurisdiction: These Terms are governed by the laws of England and Wales, and any contract between us shall be subject to the exclusive jurisdiction of the courts of England and Wales. By accessing this website, you accept these Terms and Conditions in full. If you do not agree with any part, please do not use our website.

2.1. Pricing and VAT (Updated): a. All prices for Products and Services are quoted in Pounds Sterling (£) and are exclusive of Value Added Tax (VAT).b. The applicable VAT amount, currently at the standard UK rate, will be clearly calculated and added to your order total at the checkout stage.c. You agree to pay the Price plus the VAT amount and any applicable delivery charges as reflected in the total Order Confirmation. 2.2. Order Confirmation: Your order constitutes an offer to purchase the goods specified. The contract between us ("Contract") is formed only when we send a written "Order Confirmation" email to you, confirming acceptance of your order and that the goods are ready to enter production. Payment will be processed at this point.

3.1. Customer Warranty on Artwork: By submitting any graphics, designs, images, text, or data ("Artwork") for printing, you warrant and represent to Labelchase Limited that:a. You are the sole legal owner of the Artwork, ORb. You have obtained all necessary licenses, permissions, and rights to use the Artwork for the purpose of custom printing by The Company.3.2. Customer Indemnity:You agree to indemnify, defend, and hold harmless Labelchase Limited (and our directors, employees, and agents) from and against any and all claims, losses, costs, damages, expenses, and liabilities (including reasonable legal fees) arising from any third-party claim that the Artwork provided by you infringes the copyright, trademark, privacy, or any other intellectual property rights of any person or entity.3.3. Right to Refuse: We reserve the right to refuse, without liability, to print any Artwork that we deem to be unlawful, defamatory, offensive, or that may infringe upon any third-party rights.

4.1. Bespoke Nature: All labels are customised and manufactured specifically to your bespoke specifications.4.2. Customer Responsibility for Artwork Quality: You are solely responsible for ensuring the Artwork meets our stated technical file specifications (including CMYK colour mode and minimum DPI). Labelchase Limited is not liable for poor print results (e.g., blurriness, pixelation, or poor colour) arising from the use of Artwork that does not meet these requirements.4.3. Proof Approval and Errors: You must thoroughly check the digital proof for all errors (spelling, text, size, and layout). By providing final approval of the proof, you confirm that the proof is correct and release The Company from all liability for any errors present in the approved proof.4.4. Colour Variation Disclaimer: You acknowledge that colours viewed on screen (RGB) may vary significantly from printed colours (CMYK or Pantone). We cannot guarantee an exact colour match between the digital proof/screen display and the final printed product. Reasonable colour variations are not considered a material defect.4.5. Cutting and Sizing Tolerances: You accept that, due to the physical processes of printing and cutting, there may be acceptable variances in the final product's physical dimensions or trim alignment. You accept a manufacturing tolerance of up to 1mm on all cut edges.4.6. Quantity Variation: For bulk orders, you accept a reasonable variation in the final delivered quantity of up to 5%. You will be charged for the exact quantity shipped, or we will refund/credit you for the shortfall if the quantity is below the lower tolerance threshold.

5.1. Consumer Rights Act 2015: We are under a legal duty to supply goods that are in conformity with the Contract, meaning they must be: of satisfactory quality, fit for purpose, and as described.5.2. Exemption of Right to Cancel (CCR 2013): As the labels are customised, personalised, and made to your specification, the statutory 14-day right to cancel provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does NOT apply once the Contract is formed.5.3. Cancellation and Amendments: Orders cannot be cancelled or amended once the Order Confirmation has been sent and production has commenced.5.4. Returns and Faulty Goods: If you believe the goods have a manufacturing defect or fail to meet the standards set out in Clause 5.1 (excluding variances covered in Clause 4), you must notify us in writing within 7 days of delivery. If a fault is confirmed, our sole obligation under the CRA 2015 will be, at our discretion: to replace/re-print the product, OR offer a price reduction/refund.

6.1. Delivery Times: Any date specified for delivery or dispatch is an estimate only, and time is not of the essence. We are not liable for any losses or costs incurred due to late delivery caused by the courier or events outside our reasonable control.6.2. Risk and Title: The risk of damage or loss of the goods passes to you upon physical delivery of the goods to the address you provided. Legal title to the goods shall not pass to you until Labelchase Limited has received full cleared payment.6.3. Limitation of Liability: Our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be strictly limited to the total price paid for the Products in that specific order. We shall not be liable for any indirect or consequential loss, loss of profit, loss of revenue, or loss of goodwill.

If you have any questions about these Terms, please contact us here.